Annual report card

Annual Report Card Satisfaction SurveyFeedback

The Agency’s published client-service standards demand that our staff members devote themselves to providing a high level of client service.

Staff performance is monitored in three areas:

  • Program administration – timeliness and effectiveness of our work with co-ops
  • Program transparency – timely website posting of current policies and program guidelines, staff and board contact information and summaries of board minutes
  • provision of information.

You will find more standards in our Complaints and Dispute Resolution Policy.

The report card below rates how consistently we met our client-service standards throughout 2017. Report cards from earlier years are available with our annual reports.

Client Service Performance