The Agency’s published client-service standards demand that our staff members devote themselves to providing a high level of client service.
Staff performance is monitored in three areas:
- Program administration – timeliness and effectiveness of our work with co-ops
- Program transparency – timely website posting of current policies and program guidelines, staff and board contact information and summaries of board minutes
- provision of information.
You will find more standards in our Complaints and Dispute Resolution Policy.
The report card below rates how consistently we met our client-service standards throughout 2017. Report cards from earlier years are available with our annual reports.
Client Service Performance